Wednesday Webinars

Learn best practices, over lunch

Issues regarding your day-to-day challenges

Our Wednesday Webinars are intended to assist practice managers and physicians around issues regarding day-to-day challenges. We've scheduled these during lunchtime so you and your staff won't miss out on these informative sessions! Registration is FREE, but limited to Medical Mutual policyholders.

Scheduled Webinars:

Workplace Violence

Summary: This webinar will examine workplace violence in the outpatient setting and offer suggestions for reducing risks and improving patient and staff safety.

Objectives:

  • Define workplace violence
  • Identify sources of workplace violence
  • Identify risk factors for workplace violence
  • Identify steps to increase safety in the workplace
  • Discuss de-escalation models

Workplace Harassment

Summary: This webinar will give a better understanding of different types of workplace harassment and ways to handle.

Objectives:

  • Identify different types of workplace harassment
  • Identify steps to take when workplace harassment happens
  • Supervisors responsibilities for handling complaints
  • Tips for preventing harassment

How to Set Boundaries when Dealing with Challenging People

Summary: This webinar will discuss how to effectively communicate and set boundaries with challenging people in the healthcare setting.

Objectives:

  • Discuss types of challenging people
  • Review techniques for interacting with challenging situations
  • Review setting boundaries with challenging patients and families
  • Review common challenging scenarios and strategies in the healthcare setting