Managing Disruptive Patients to Reduce Workplace Violence
Instances of disruptive patients and workplace violence in healthcare are on the rise. Recognizing the signs of disruptive behavior and implementing de-escalation techniques early on can greatly improve workplace safety for healthcare personnel.
Understanding the causes behind disruptive behavior can help defuse potentially volatile situations.
Medscape recently published the article “Managing Disruptive Patients: Effective De-escalation Tactics for Hospitalists,” with practical strategies for managing patient expectations and keeping staff safe.
See our Checklist “Workplace Violence Management in Healthcare.”
This article falls under Human Capital in the Enterprise Risk Management (ERM) risk domains.
Human Capital
This domain refers to the organization’s workforce. This is an important issue in today’s tight labor and economic markets. Included are risks associated with employee selection, retention, turnover, staffing, absenteeism, on-the-job work-related injuries (workers’ compensation), work schedules and fatigue, productivity and compensation. Human capital associated risks may cover recruitment, retention, and termination of members of the medical and allied health staff.