Work for a Company

IT Support & Business Systems Analyst

Classification: Full time

Details:

Join our dynamic team as an IT Support & Business Systems Analyst, where you'll be at the forefront of ensuring seamless technology operations and innovative system solutions. Medical Mutual Insurance Company of Maine is seeking a highly organized and technically inclined individual to join our Information Technology Team in an in-office role supporting our core business systems and internal users. This position combines Tier 1 user support, business systems analysis, vendor coordination, and operational support responsibilities within a collaborative and professional office environment. The role supports our Oasis insurance platform and related technologies. The ideal candidate is customer-focused, organized, eager to learn complex business operations and enterprise systems, and is motivated to learn and grow. Strong communication and problem-solving skills are essential. Knowledge of Microsoft networks, Microsoft 365, Azure, reporting tools, or SQL/database concepts is helpful but not required.

Responsibilities

• Provide technical support for business applications, desktop systems, hardware, and software used throughout the organization.
• Investigate, troubleshoot, and resolve user-reported issues by gathering requirements, analyzing system behavior, and documenting findings and resolutions.
• Perform technical analysis of business systems, including reproducing issues in test environments and utilizing SQL queries to diagnose application and data-related problems.
• Prioritize and manage support requests, ensuring timely resolution and appropriate escalation based on business impact, complexity, and urgency.
• Coordinate with software vendors and service providers by documenting issues, submitting support cases, and participating in meetings and troubleshooting sessions.
• Test software fixes, enhancements, and configuration changes, and coordinate user acceptance testing to ensure successful implementation.
• Develop a strong understanding of the company's business processes, insurance operations, applications, and technology environment in order to provide effective support and recommendations.

Knowledge, Skills, and Abilities

• Highly organized with the ability to manage multiple priorities and support requests in a fast-paced environment.
• Strong verbal, written, and interpersonal communication skills, with the ability to work effectively with individuals at all levels of technical expertise.
• Strong analytical and problem-solving skills, with the ability to understand business needs and recommend effective solutions.
• Ability to handle confidential information with discretion and professionalism.
• Self-motivated and able to work both independently and collaboratively as part of a team.
• Interest in business operations, technology, and enterprise systems. Experience with insurance, accounting, reporting tools, Oracle databases, or business analysis is beneficial but not required.

Why Medical Mutual

This is an opportunity to join a financially strong company that values work/life balance and supports employee growth through training and education.

MMIC offers a comprehensive benefits package, including competitive salary, annual bonus incentive program, health insurance, employer‑paid dental, life, and disability insurance, a liberal paid time‑off policy, a generous 401(k) plan, and tuition and wellness reimbursement programs.