Event Details

Webinar: Telephone Triage, Protocols, and Telephone Management

Patients have many ways to access the provider or medical office practice. Emails, portal correspondence and telephone calls made to the practice for questions regarding symptoms or conditions, whether chronic or emergent, require attention and direction to assure safe patient care. By having effective processes in place, positive patient outcomes and patient satisfaction are more likely to occur. Staff scope of practice, education, and training play a role when designing a process for telephone triage, protocol implementation, and telephone management.

In this webinar, we will address the challenges and considerations for the telephone triage process and at the conclusion of the Webinar you should be able to:

  • Describe and identify areas where risks can be mitigated for telephone triage and protocol management
  • Review strategies to promote quality patient care through effective telephone triage, use of protocols, and telephone management
  • Apply approaches which can maximize the use and effectiveness of telephone triage, protocols, and telephone management
  • Conclude with the review risk management recommendations regarding the use of telephone triage, protocols, and telephone management


Stacey Doten

Time & Location