Practice Tips: Your online library of how-to guidance for operational systems and procedures.
Risk Management » Practice Tips
View all of Medical Mutual’s Practice Tips.
I have just recieved a letter of complaint from a patient regarding the care I provided. Should I respond? If so, do I write them a letter or call them?
Each patient complaint is very different from the next as is the response. It is advised that you consult with the Medical Mutual Risk Managemtn Department to discuss the particulars of the complaint and to develop a plan of action. Please see our Practice Tip, Complaints Recieved in the Office Practice.
Issue: You have a challenging patient situation and are considering termination of the physician patient relationship but are unsure as to how to proceed as the situation is complex.
Call the Risk Management Department at Medical Mutual, for a consultation. We have expert risk managers to assist in developing an appropriate plan of action. In addition, access our Practice Tip, Termination of the Pysician/ Patient Relationship.
I am closing my practice and am not sure of what I need to do? Do you know where I can find a resource?
See the Medical Mutual Practice Tip, Closing Your Practice – Retirement – Relocation – Selling Your Practice for discussion of this topic. For questions not addressed in the Tip, call the Medical Mutual Risk Management Department for a consultation at 1-800-942-2791.
How long do I need to keep medical records of minors?
See the Medical Mutual Practice Tip, Medical Record Retention Recommendations for Physician Office Practices for discussion of this topic. For questions not addressed in the Tip, call the Medical Mutual Risk Management Department for a consultation at 1-800-942-2791.
I have a patient who I suspect is drug seeking. What should I do?
Because every patient situation is unique, a consultation with the Risk Management Department at Medical Mutual can help you determine the best course of action. Helpful recommendations are also provided in our Risk Management Practice Tip, Drug Diversion and the Drug-Seeking Patient.
I have a patient who is non-compliant with their treatment plan. Should I discharge the patient from my practice?
To discuss patient issues related to noncompliance, call the Risk Management Department for a consultation. For imformation and recommendations on patient non-compliance, see our RM Practice Tip, Non-compliant/Nonadherant Patient Management