Surveys: Fostering best practices throughout your operation.
Risk Management » Surveys
Office surveys for healthcare practitioners. It’s the unfortunate truth that system and procedural inadequacies within the office practice environment can lead to claims of failure to diagnose or incorrect diagnoses. That’s because a practice’s office systems and procedures are often informal in nature, leaving room for miscommunication and errors in a patient’s overall care. The Medical Mutual office practice survey is specifically designed to address these issues and reduce your liability exposure by offering actionable guidance on best practices related to everyday tasks within the office setting. They are for you and your practice’s benefit only and do not negatively affect your rates or your underwriting status in any way.
The surveys, which can usually be conducted within a few hours and without interruption to the practice itself, focus on key aspects of the practice’s office systems, such as appointment management, telephone communications and various tracking functions. They also include a review of the physical layout of the office, the patient flow from arrival to departure, an environmental assessment and a review of medical documentation. A written report that details specific recommendations for modifying systems is provided after the survey.
Discipline-and-Issue Specific Surveys
For facility operators and other healthcare service providers, Medical Mutual offers a wide array of surveys that can help reduce your liability exposure. Each addresses key areas such as staff competency, patient care practices and patient safety, to name a few. Medical Mutual’s risk management professionals conduct the surveys at your request and upon completion, you will receive a written report outlining recommendations for change and improvement. Medical Mutual Hospital Surveys are available for:
- Ambulance Services
- Ambulatory Care
- Cardiac Catheterization Lab
- Diagnostic Imaging
- Emergency Department
- Home Health Services
- Medical Staff Services
- Medication Safety
- Obstetrics, Labor & Delivery
- Pharmacy
- Psychiatric/Behavioral Health
- Quality Improvement Program
- Risk Management Program
- Surgical Services/Anesthesia
- Wellness Center
- Workplace Violence
Medical Mutual offers a survey specifically designed to help reduce liability exposures in long-term care environments. The survey addresses key areas such as staffing, services provided, facility-and resident- specific procedures and resident safety. Medical Mutual’s risk management professionals conduct the surveys and follow up with a written report that outlines recommendations for change and improvement.
As a member-policyholder of Medical Mutual, we are happy to perform an office practice or other survey for you free of charge. Just call the Risk Management Department at 207.775.6576. Or email us with your practice survey request.