Medical Mutual Insurance Company of Maine
How do your office systems measure up?

Risk Management » Assessment Tools

Practice Environment: Grounds, Reception Area & Facility

This survey tool is designed to help you to identify potential liability exposures within your practice and to educate you and your staff about systems that limit risk.

  1. Are parking facilities adequate, and do they include handicapped parking spaces close to the practice?
    Yes No

  2. Does exterior signage clearly indicate parking areas, handicapped parking and building accessibility, as well as the practice’s entrances and exits?
    Yes No

  3. Are the parking lot and building free of potential hazards and adequately lighted?
    Yes No

  4. Is the practice accessible to disabled individuals?
    Yes No

  5. Is the reception area pleasantly decorated and comfortable?
    Yes No

  6. Does the office suite appear clean and uncluttered?
    Yes No

  7. Are up-to-date general-interest reading materials available?
    Yes No

  8. Is current patient medical education and/or health and wellness literature available?
    Yes No

  9. Are signs displayed in a professional manner?
    Yes No

  10. Is the reception area separated from, yet visible to, the receptionist?
    Yes No

  11. Does the receptionist greet patients courteously?
    Yes No

  12. Do staff members treat patients with courtesy and concern?
    Yes No

  13. Are staff conversations overheard by patients seated in the reception area?
    Yes No

  14. If a child’s area is present, are toys and books clean and safe?
    Yes No

  15. Is a sound system present to support patient confidentiality?
    Yes No

  16. Is an area available where patients can disclose sensitive information?
    Yes No

  17. Are medications and drugs stored other than in an examination room?
    Yes No

  18. Are prescription pads inaccessible to patients?
    Yes No

  19. Are needles and syringes absent from all examination rooms?
    Yes No